When a company is focused on providing personalized and reliable customer service, everything goes a little easier for customers. This is especially true when it comes to new technology, which can be frustrating to learn.
“We take whatever time is needed to make sure a customer is comfortable using our services,” says Manuel Reyes, owner of Servi-Satellite Inc., an AT&T affiliate located at 2245 Anderson Dr., Belvidere, Ill. “This is very important to us. Once people are comfortable with it, they really love it. We want to keep people happy year after year.”
The business offers TV, phone, Internet and home security services. Customers can choose satellite TV services from the AT&T brand, DirecTV; satellite from DISH; or cable TV from Comcast Xfinity. Servi-Satellite staff members explain the wide range of channel packages for each.
“We find out what the individual’s needs are, recommend a package best suited to them, install everything ourselves and make sure the customer is comfortable knowing how to use the technology,” says Reyes. “If a problem arises, we provide service calls free of charge, with our own fleet of 12 on-staff technicians.”
By contrast, some providers charge for every service call or add a service fee onto your monthly bill, notes Reyes.
Servi-Satellite serves residents in a 50-mile radius of Belvidere and offers in-home appointments to those who prefer not to make a store visit.
As an affiliate of AT&T, Reyes offers not only AT&T promotional discounts, but also his own company specials.
“Right now, new customers who sign up with us for phone service can buy an iPhone 11 for $5,” he says.
For home security, AT&T is aligned with Vivint, which Reyes describes as “a very good product that allows you to do things like install front door cameras, raise or lower your garage door remotely and more. It’s good to be able to keep an eye on the perimeter of your property, to watch for package deliveries and to lock up your house with remote access.
“One people have these capabilities, they just love them.” ❚